Refund Policy

Thank you for shopping with Blue Mountain Coffee! We are committed to providing our customers with the finest Jamaican Blue Mountain Coffee and ensuring that your experience with us is exceptional. If, for any reason, you are not completely satisfied with your purchase, we offer a clear and straightforward Refund Policy to ensure your peace of mind.

This policy outlines the process for requesting a refund. Please take a moment to read through the following information.

1. Refund Eligibility

To be eligible for a refund, your Blue Mountain Coffee Jamaica purchase must meet the following criteria:

  • Unused and Unopened Products: Only products that are unused and unopened are eligible for a refund. Once a product has been opened or used, it cannot be returned or refunded.
  • Return Timeframe: Refund requests must be made within 14 days from the date of delivery. If more than 14 days have passed since receiving your order, we are unable to offer a refund.
  • Condition of the Product: The product must be returned in its original condition, including original packaging.
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2. Non-refundable Items

Some items are not eligible for a refund due to health and safety regulations. These include:

  • Opened or Used Coffee Bags: Jamaican Blue Mountain Coffee products that have been opened or used cannot be refunded.
  • Gift Cards: Gift cards purchased for Blue Mountain Coffee are non-refundable.
  • Custom Orders: Any customized or specially prepared Blue Mountain Coffee products cannot be refunded.

3. How to Request a Refund

To begin the refund process, please follow these steps:

  1. Contact Our Customer Service Team: Reach out to our customer support team at [your contact email] or call us at [your contact number]. Be sure to include your order number and any details regarding the reason for the refund request. If the product is damaged or incorrect, please include photos.
  2. Return Authorization (RA): If your refund request is approved, we will issue a Return Authorization (RA) number and provide you with the return instructions.
  3. Return Shipping: Unless the return is due to a mistake on our part (such as a damaged or incorrect item), customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your Jamaican Blue Mountain Coffee product.

4. Refund Process

Once we receive the returned product, we will inspect it to ensure it meets our refund criteria. If the product qualifies, we will process your refund.

  • Refund Timeline: Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to be processed, depending on your payment provider.
  • Partial Refunds: In some cases, such as when the product is opened but still in good condition, a partial refund may be granted.

5. Damaged or Incorrect Items

If you receive a Blue Mountain Coffee product that is damaged or incorrect, please accept our sincere apologies. We will resolve the issue promptly:

  • Report the Issue: Contact our customer service team immediately at [your contact email] or [your contact number] with your order details and photographs of the damage or incorrect item.
  • Replacement or Refund: Upon verification, we will either replace the product or issue a full refund, depending on your preference.
  • Timeframe for Claims: Claims for damaged or incorrect items must be submitted within 7 days of receiving the product.

 

6. Shipping Fees

  • Original Shipping Costs: Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., receiving the wrong or damaged product).
  • Return Shipping Fees: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.

 

7. International Orders

For customers outside , please note that additional shipping fees, customs duties, and taxes may apply. If you wish to return an international order, please contact our customer service team for further instructions and information about return costs.

 

8. Contact Us

If you have any questions or concerns about our Refund Policy, please reach out to our customer service team:

  • Email: info@bluemountaincoffee.cc
  • Phone: (1) 347-526-5248

Our team is here to assist you and ensure that your experience with Blue Mountain Coffee is a pleasant one.

Conclusion

We hope that you enjoy every sip of Jamaican Blue Mountain Coffee. If you are not satisfied with your purchase for any reason, our goal is to provide you with a hassle-free return and refund process. Should you need any assistance, our customer service team is always ready to help.