Return Policy

 

Thank you for choosing Blue Mountain Coffee! We are committed to delivering the finest Jamaican Blue Mountain Coffee to our valued customers. If for any reason you are not completely satisfied with your purchase, we offer a simple and clear Return Policy to ensure that your experience is a positive one.

Please take a moment to review our Return Policy to understand the process for returning Blue Mountain Coffee Jamaica products.

1. Return Eligibility

To qualify for a return, the product you purchased must meet the following conditions:

  • Unused and Unopened Products: We can only accept returns for Jamaican Blue Mountain Coffee products that are unused, unopened, and in their original packaging. Once the product has been opened or used, it cannot be returned.
  • Timeframe for Returns: Returns must be initiated within 14 days of receiving your order. If more than 14 days have passed since your purchase, we are unable to accept the return.
  • Condition of Return: The product must be in the same condition as when it was received—unopened, unused, and in its original packaging.
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2. Non-returnable Items

For the safety and quality of our products, some items are not eligible for return. These include:

  • Opened or Used Products: Once you open or use a product, it can no longer be returned. This applies to all Blue Mountain Coffee Jamaica products.
  • Gift Cards: Gift cards for Blue Mountain Coffee are non-returnable.
  • Custom or Special Orders: Any customized or specially prepared Jamaican Blue Mountain Coffee products that were made to your specifications cannot be returned.

 

3. How to Return a Product

If you meet the eligibility requirements for a return, please follow the steps below:

  1. Contact Our Customer Service Team: Reach out to us at [your contact email] or by phone at [your contact number]. Provide your order number and details about why you wish to return the Jamaican Blue Mountain Coffee product. If the return is due to a damaged or incorrect product, please include photos to help us understand the issue.

  2. Return Authorization (RA): Once your return request is reviewed, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return the product.

  3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake made on our part (e.g., incorrect or damaged product). We recommend using a trackable shipping service to return your Blue Mountain Coffee Jamaica product to ensure it reaches us safely.

 

4. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to an error on our part (such as sending the wrong or damaged product), the customer is responsible for the cost of return shipping.
  • Return Label: We do not provide pre-paid return labels for returns unless the item is damaged or incorrect.

 

5. Damaged or Incorrect Items

If you receive a Blue Mountain Coffee product that is damaged or incorrect, we apologize for the inconvenience. Here’s how to proceed:

  • Report the Issue: Contact us immediately at [your contact email] or [your contact number]. Be sure to include your order number and photographs of the damaged or incorrect product.
  • Resolution: We will either send you a replacement Jamaican Blue Mountain Coffee product or issue a full refund, depending on your preference.
  • Timeframe for Claims: Claims for damaged or incorrect items must be submitted within 7 days of receiving the product. After this period, we may not be able to process your claim.

 

6. Returns for International Orders

For international customers purchasing Jamaican Blue Mountain Coffee, please note:

  • Customs and Duties: If you wish to return an international order, you are responsible for any customs duties, taxes, or additional shipping costs.
  • Return Procedure: Please contact our customer service team before returning an international order to ensure you understand the return process and any associated costs.

 

7. Refunds After Return

Once we receive the returned Blue Mountain Coffee Jamaica product, we will inspect it to ensure it meets our return criteria. If the product is in good condition, we will process the refund.

  • Refund Timeline: Refunds will be issued to the original payment method and processed within 5-10 business days after receiving the returned product.
  • Partial Refunds: In some cases, if the product is opened but still in good condition, a partial refund may be issued.

 

8. Contact Us

If you have any questions or concerns about our Return Policy, please reach out to our customer service team. We are here to assist you with your Blue Mountain Coffee Jamaica order and ensure that your experience with us is exceptional.

  • Email: info@bluemountaincoffee.cc
  • Phone: (1) 347-526-5248

 

We aim to respond to all inquiries within 48 hours and will do our best to resolve any issues as quickly as possible.

Conclusion

We hope you enjoy the finest Jamaican Blue Mountain Coffee. If for any reason you need to return a Blue Mountain Coffee Jamaica product, we are here to help make the process as smooth as possible. Your satisfaction is our top priority, and we strive to provide excellent customer service to ensure that your experience with us is a pleasant one.