Refund Policy
At Blue Mountain Coffee, we want every customer to be fully satisfied with their purchase. This Refund Policy explains how we handle returns, replacements, and refunds for orders of our 100% Jamaica Blue Mountain Coffee.
Our Satisfaction Promise
If your order arrives damaged, is incorrect, or simply does not meet your expectations, please contact us within 30 days of delivery. We will arrange a replacement or a full refund.
Eligibility for Refunds or Replacements
We gladly assist with:
- Damaged packages or coffee that arrives in poor condition
- Incorrect items or wrong grind sizes
- Quality issues with the coffee itself
Because coffee is a fresh food product, we generally cannot accept returns of opened bags unless there is a genuine quality problem. Even then, we encourage you to get in touch so we can make it right.
How to Request a Refund or Replacement
Reach out through our contact page or by phone. Please include your order number and a brief description of the issue. Photos of damaged packaging or product can help us resolve the matter faster.
Processing Time
Once we confirm your request, replacements are usually shipped promptly. Refunds are processed to the original payment method and typically appear within a few business days, depending on your bank or card issuer.
Shipping Costs
If the issue is due to our error or shipping damage, we cover return and replacement shipping. In other cases we will discuss the best solution with you.
Questions?
If anything about our refund process is unclear, visit our contact page or call us. We’re happy to help and always prefer to ensure you enjoy every cup.